The agreement between CloudHR and the organisations that subscribe to our platform.
Last updated: 13 September 2026
These terms are between you and Cloud HR Limited, a company registered in Ireland and trading as CloudHR ("we", "us"). They govern your use of the CloudHR platform. By creating an account or using the service, the organisation you represent agrees to them. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it.
Address: 39 Dominick Street Lower, Dublin 1, Ireland
Email: info@cloudhr.ie
WhatsApp: +353 89 467 8033
CloudHR provides web and mobile access to human-resources, payroll and workforce management tools. The modules available depend on the subscription plan in effect.
We may improve or change features over time. Where a change materially reduces functionality you rely on, we will give reasonable notice.
A free trial runs for 7 days from the day the workspace is created. No payment card is required to start one, and a trial does not convert into a paid subscription automatically — nothing is charged unless a plan is chosen.
At the end of the trial the workspace is suspended and sign-in is blocked. The data is not deleted at that point: it is kept for 90 days under the retention terms in our Privacy Policy, so a trial can be resumed or the data exported within that window.
Trials are offered for evaluation. We may decline or withdraw a trial, or limit it to one per organisation, where it is being used to avoid paying for the service.
Stripe retries a failed payment over several days and we will email the billing contact. If the amount is still unpaid 14 days after the due date we may suspend access to the workspace. If it remains unpaid 30 days after the due date we may terminate the subscription. Suspension does not delete data — the retention terms in the Privacy Policy continue to apply.
We may change our prices. We will give at least 30 days' notice by email before a change takes effect, and it will only apply from your next billing period. If you do not accept a price increase you may cancel before it takes effect, and the cancellation takes effect at the end of your current paid period.
Subscriptions are paid in advance and fees are not refundable for part of a billing period. If you cancel, your subscription runs to the end of the period you have paid for. We will refund a payment taken in error, and nothing here removes any statutory right you may have. CloudHR is supplied to organisations for business use, so the 14-day cooling-off period that applies to consumers under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 does not normally apply; where a customer does qualify as a consumer, those rights apply in full and override this paragraph.
You retain ownership of the data you put into CloudHR. We process it only to provide the service and on your instructions, as set out in our Privacy Policy.
You are the data controller for your employees’ records. You are responsible for having a lawful basis to collect and hold them, and for telling your people how their data is used.
On termination you may export your data. Your workspace is then suspended and retained; we delete it on request. See how long we keep data.
You must not:
We aim to keep CloudHR available continuously and target 99.5% availability in each calendar month, measured excluding planned maintenance. This is a target we work to, not a guarantee, and we do not offer service credits unless a separate written agreement says otherwise.
Planned maintenance is carried out outside Irish business hours wherever practical, and we give advance notice by email or in the application for work expected to interrupt access. Emergency maintenance — a security fix, for example — may be carried out without notice.
Availability excludes interruptions caused by matters outside our reasonable control, including failures of your own connectivity, and outages at our hosting or payment providers.
The platform, its software and its branding remain ours. You get a non-exclusive, non-transferable right to use it for your own business for as long as your subscription is active.
The platform can integrate with services we do not control. Your use of those is governed by their own terms, and we are not responsible for them.
You may cancel at any time from Billing, or by emailing us. Cancellation takes effect at the end of the period you have paid for — the service continues until then and is not cut off on the day you cancel.
On cancellation or termination the workspace is suspended and your data is kept for 90 days, during which you can export it or ask us to export it for you. After that it is permanently deleted, as set out in our Privacy Policy. Ask us before the 90 days expire if you need longer.
We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided without further warranty — we do not warrant that it will be uninterrupted or error-free, or that it will meet a requirement we have not agreed in writing.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded under Irish law.
Subject to that, and for each of us:
You remain responsible for the accuracy and lawfulness of the data you put into the service, and for meeting your own obligations as an employer and as a data controller.
We may update these terms. Where a change materially affects you we will give notice, and continued use after it takes effect means acceptance.
These terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction.
Questions about these terms: info@cloudhr.ie, or see our contact page.
